Card Security

Ensure your information is always safeguarded, so you can pay with confidence

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Feature and benefits

Benefits of 3D Secure

Added secure online shopping protection.
Total peace of mind when shopping online in knowing that your transaction is protected.
Reduced risk of fraud.

Process Steps

Do your online shopping with your favorite online merchants.
When doing the check out, you will be asked to enter the required information e.g. card number, expiry date, CVV, etc.
After that, you will be re-directed to our 3D Secure verification Page where you will be asked to enter a one-time password (OTP). OTP will be sent to the mobile number linked to the used Ahlibank Credit Card.
Once the OTP is entered, it will be verified. Then, the page will return back to the Merchant’s one to complete the purchase transaction.
At this stage, the 3D Secure verification process is completed in an easy and secured way without the need for any pre-registration process.

Frequently Asked Questions 3D Secure for Ahlibank Credit Cards

What is 3D Secure?

It is a security code that provides added protection against unauthorised use of your Credit Card when you shop online at participating merchants.
It is just like your PIN at the ATM, all you do is enter your One Time Password (OTP) received on your Ahlibank registered mobile number when prompted during shopping at participating online merchant.

What details will I be asked to enter while registering for 3D Secure or is my card registered for 3D Secure automatically?

You will not be asked for any details. Your Ahlibank Credit Card is already registered for 3D Secure. Just enter a One Time Password (OTP) that you shall receive on your Ahlibank registered mobile number at the time of online transaction using the Ahlibank Credit Card.

Will I be charged for using 3D Secure?

No. This service is free of charge.

How long is the One Time Password (OTP) valid for?

Your 3D Secure OTP is valid for a specific transaction and can be used only once.

How do I unblock my Ahlibank Credit Card for online transaction?

In case your Ahlibank Credit Card is blocked for online transactions after 3 failed attempts, please contact the Ahlibank Call Centre on +974 4420 5222 to get it unblocked.

Is my personal information safe and secure?

Yes. Your personal information is safe and secure as it is encrypted and stored on a secure server.

How will I know if the Merchant is a 3D Secure Merchant?

A 3D Secure Merchant will display the Verified by Visa and MasterCard SecureCode logos on their website

Terms of use

Definitions

'We', 'Us' are 'Our' are references to Ahli Bank Q.S.C.
'You' or 'Your' are references to a customer who has an account(s) with us on which the Service is available and who is accessing this website "Site".
'Security Details' means the identifying username, password and any words, codes and numbers agreed between you and us that are used in the security procedure.
'Service' means the authentications service provided by ABQ in partnership with MasterCard SecureCode and Verified by Visa known as ABQ Card Secure, when accessed using the internet.

Using the Service

To register for this Service you must provide us with Security Details to enable us to verify your identity.
Your Security Details will not be shared with any online merchant when carrying out a transaction and will only be used in the ways described under Privacy Policy.
If you do not provide adequate information to enable us to verify your identity, we will not be able to register you on this Service

Security Procedure

You must keep your Security Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them.
You must not disclose your Security Details to any other person or record your Security Details in any way that may result in them becoming known to another person.
Please note that after initial registration or enrolment we will never contact you, or ask anyone to do so on our behalf, with a request to disclose your Security Details in full. If you receive any such request from anyone (even if they are using our name and logo and appear to be genuine) then it is likely to be fraudulent and you must not supply your Security Details to them in any circumstances. You should report any such requests to us immediately.
Where a transaction on the account is confirmed by use of the Security Details and the Service, but you subsequently prove that it was not authorised by you, you will not be liable for that transaction provided you have kept your Security Details secret, you have acted with reasonable care and in accordance with these Terms of Use, and you have not acted fraudulently.
If you suspect someone knows your Security Details you must contact us immediately on +974 4420 5222 and change your Security Details.
You will be responsible for all instructions received by us between the times you complete the security procedure until you exit from the Service. Please note that this includes any input errors or instructions sent by someone other than yourself so please do not leave the device you are using to access the Service unattended while you are still logged onto our website.
For administration or security reasons, we may require you at any time to change your Password before you use (or carry on using) the Service.
We may de-activate your access to this Service if we suspect that someone other than yourself is accessing this Service, or if you are using this Service illegally, or if you are not adhering to your card Terms and Conditions.
You will not use an account aggregation service (i.e. a service provided by another company that allows you to view all of your bank details on a single website)
Telephone calls may be recorded.

Transactions

You are responsible for all transactions carried out using the Service and for repayment of any debt that arises from use of the Service unless you have reported the loss or compromise of your Security Details.

The entire content of the Service is subject to copyright and intellectual property rights with all rights reserved and the information held is for your personal use only. You may not download (all or in part), transmit or modify any part of the Service without our prior permission. However, you may print out part or all of the Service for your own personal use.

No Warranty

While we have taken all reasonable efforts to ensure that the information provided on the Service is accurate, we give no warranties of any kind, express or implied, with regard to the accuracy, timeliness or completeness of any such information.
Opinions and any other contents on the Service are provided by us for personal use and informational purposes only and are subject to change without notice.

No Liability

We will accept no liability in any event including (without limitation) negligence for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses arising out of, or in connection with your use or inability to use the Service, or in connection with any error, omission, defect, computer virus or system failure, or loss of any profit, goodwill or reputation, even if expressly advised of the possibility of such loss or damages arising out of or in connection with the access of, use of, performance of, browsing in or linking to other sites from this site.

Availability of the Service

While we will make reasonable efforts to provide the Service, we will not be liable for any failure to provide the Service, in part or full, for any cause that is beyond our reasonable control. This includes, in particular, any suspension of the Service resulting from maintenance and upgrades to our systems or those of any party used to provide the Service.

Variation/Termination of the Service

We reserve the right to modify, suspend or discontinue, temporarily or permanently, the Service or any part of it, with or without notice, at any time. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Service.
The Service may also be liable to change or termination as required by MasterCard International or Visa Inc who run the payment systems for the cards used with your card accounts.
We reserve the right to vary these Terms of Use.
You may terminate your registration to the Service by notifying us through the Contact Centre on +974 4420 5222.
We reserve the right to terminate your access to the Service through written notice. We will normally provide you with thirty days written notice, however, in exceptional circumstances, access may be terminated immediately and you will be notified as soon as possible thereafter.

Governing law

Qatari law governs these Terms and Conditions and you agree that the Qatari courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this Service and these Terms and Conditions.
This agreement is issued in Arabic and English languages. In case of any contradiction or discrepancy the Arabic text shall prevail.

Feedback

We welcome any comments and concerns you have about this Service. This will provide us with the opportunity to improve our service to all our customers.

Privacy Policy

Ahlibank QSC Privacy Policy for Customers

Any personal information that we seek from you would only be aimed at providing superior service, and would always be kept confidential. Keeping customer information secure and using it only as our customers would want us to, is a top priority for all of us at the Bank. We may however be required to disclose your personal information to Government, Judicial bodies and/ or our regulators to whom the Bank is under an obligation to make disclosures under the requirements of any applicable law binding on the Bank or any of its branches, when the situation so demands.

Here then, is our promise to each of our individual Customers:

We will safeguard, according to strict standards of security and confidentiality, any information our customers provide and share with us.
We will limit the collection and use of customer information to marketing purposes only in order for us to deliver superior service to our customers, which includes, advising our customers about our products, services and other opportunities, and to administer our business.
We will permit only authorised employees, who are trained in the proper handling of customer information, to have access to such sensitive information.
We will not reveal customer information to any external organisation or third parties unless we have previously expressly informed the Customer in disclosures or agreements, and have been expressly authorised by the Customer, or are required by applicable law.
We will always maintain control over the confidentiality of our Customer information. We may, however, facilitate relevant offers from reputable companies. These companies are not permitted to access, use or retain any customer information unless the customer has specifically expressed interest in their products or services.
Whenever we hire other Organisations to provide support services, we will procure their conformity to our privacy standards and will conduct constant and regular audits to ensure their compliance.
We will continuously assess ourselves to ensure that Customer privacy is at all times maintained and respected.
Please ensure to provide and keep your information as up to date as possible to get the best services, alerts and notifications and obtain maximum benefits from Online Banking service.
We will conduct our business in accordance to our Privacy Policy in as many jurisdictions in which we conduct our business and operate.

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