Pearl Rewards

It is simple! The more you use your credit card (locally and internationally) and debit card (internationally) or online and mobile banking channels, the more rewards you earn for yourself.
All international card transactions should be made in non-QAR currency to be eligible for earning the Pearl Points.

Product Name	Domestic POS	International POS
Infinite Privilege	QAR 2 = 1 Point	QAR 1 = 1 Point
Infinite	QAR 3 = 1 Point	QAR 3 = 1 Point
Signature	QAR 6 = 1 Point	QAR 4 = 1 Point
Platinum	QAR 10 = 1 Point	QAR 8 = 1 Point
Titanium	QAR 12 = 1 Point	QAR 10 = 1 Point
Titanium Cashback	No Points	No Points

Debit Card

Product Name	Domestic POS	International POS
Junior	No Points	QAR 50 = 1 Point
Classic	No Points	QAR 50 = 1 Point
Platinum	No Points	QAR 50 = 1 Point

Online and Mobile Banking

Product Name	Points
Online banking/Mobile Banking 1st Time Registration	500 Points
Online banking/Mobile Banking International Remittance	50 Points / per transaction

Gift Cards

Gift Cards offer you a more rewarding experience to select from a wide range of products, hand-picked especially for you. Redeem your Pearl Rewards Points and discover an incredible variety of options now.

Shop

Enjoy a wonderful shopping experience. Redeem your Pearl Rewards Points to shop for your favourite brands and the hottest trends of products. Gifting yourself and your family is now fun at the best prices and offers.

Flights

Travel the world & book your flights on the go, redeem your Pearl Reward Points now. A selection of elite global airlines is available at your disposal to enjoy a smooth and comfortable journey to your next Holiday.

Hotels

A unique blend of fine architecture and the historic culture of your next holiday destination can come together to define a memorable experience. Book your hotel stay with your Pearl Reward Points now.

Exchange Programme(s)

Exchanging your Pearl Reward Points for endless valuable offers is easy as ever. Explore the finest of products and best of experiences at unbelievable prices, thoughtfully curated for you to enjoy.

You can easily track the number of Pearl Points you have earned through the Pearl rewards web site, Online and Mobile banking, Contact Centre and monthly Pearl Rewards e-statement.

First time Activation:

Activation and Viewing Pearl Rewards Programme through Pearl Rewards Web-Portal

• Log into the Pearl Rewards Portal and Click on the Activation tab, you will be asked to enter the Qatar ID number (QID) and Ahlibank Customer ID Number*. The QID and Ahlibank Customer ID Number should exactly match with the existing data with Ahlibank to successfully register.
• Tick the box to agree on the Terms & Conditions of the Pearl Rewards programme.

On entering the above:

• You will be asked to enter an OTP (OTP will be sent to your registered mobile number and email).
• You will be asked to create a new password / Retype the password
• Your Ahlibank registered email ID will be automatically displayed.
• Tick the box to agree on the Terms & Conditions and click continue.
• Congratulations! Your account is activated and you can start redeeming now

Note: In case your email ID is not registered with Ahlibank, Pearl Rewards activation will not be possible. You should update your email ID by visiting our nearest Ahlibank branch before proceeding to Ahlibank Pearl Rewards activation. *Customer ID means the middle 6 digits of your account number. E.g. If your account number is 0001-123456-301, then your middle 6 digits is your Customer ID, which is 123456.

Activation and Viewing Pearl Rewards points through Ahlibank Mobile Banking App

Customers can Activate their Pearl Rewards account by logging in Ahlibank Mobile App as per below:

• Customer logs into Ahlibank Mobile App.
• The Pearl Rewards point balance will be seen on the first page.
• If the customer did not yet activate the Pearl Rewards account, an option to “Activate” will be available
• On clicking “Activate” a new screen opens which shows
  • The customer’s registered mobile number and email ID with Ahlibank (non-editable field)
  • A new password has to be created and then click “Submit” button.
• An OTP is generated
• Customer has to key in the OTP and the Pearl Rewards account immediately gets activated.

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Pearl Rewards Programme is one of the best and highest earning rewards programme in Qatar. It provides Ahlibank customers a wide array of choices to redeem points through selected partners. Pearl Rewards Programme is a comprehensive Loyalty Programme from Ahlibank that caters to all your travel and lifestyle needs. You can redeem your points over 900 airlines, 450,000 hotels worldwide, car rentals in over 150 countries and a variety of products from leading brands available on Pearl Rewards Shop.

If you are an Ahlibank customer, you are automatically entitled to access the Pearl Rewards Programme. Simply log on to https://www.ahlibank.com.qa/en/credit-cards/pearl-rewards-and-offers to activate your membership by using the following information.

• Ahlibank Customer Identification number
• QID
• Your Email Address
• Your Mobile Number

The above information should be identical to the bank records, as provided by you while opening your bank account. If your details do not match, 'Pearl Rewards Programme' will not allow you to access your account. To update your information with us, call 44205222 or visit our nearest branch.

Upon registration a SMS & Email will be sent to you with your access password, which you can use to log into your account.

You can earn 'Pearl Rewards' points by availing any of the below products:

• Credit Cards
• Debit Cards
• Mobile Banking App Registration
• International Remittance Transfers using Online and Mobile Banking

Pearl Rewards Programme is not a cash back programme. It rewards you for using the bank's products such as Credit Cards, Debit Cards, Mobile Banking App Registration, international Remittance Transfers and others.

Pearl Rewards points can be redeemed instantly by logging in to the Pearl Rewards Programme website from the comfort of your office or home, round the clock and throughout the year.

You can access the Pearl Rewards Programme portal as long as you are an Ahlibank account holder.

Your 'Pearl Rewards' points are valid for 2 years from the award date. Once points expire, they cannot be retrieved or redeemed.

Yes, you can access your Pearl Rewards using your existing Ahlibank Online and Mobile banking application.

Pearl Rewards open a wide range of opportunities for you. You can redeem your points for Flights booking, Hotels lodging, Car rentals, Gift Vouchers, Gift Cards and Points Exchange on Pearl Rewards Programme website

Yes, the registration/log-in process on Pearl Rewards Programme website is independent of your access to Ahlibank's online banking. Registration/log-in on Pearl Rewards Programme website is a simple process where you just need to have your QID. Registration with Pearl Rewards Programme website allows you to redeem your Pearl Rewards points. You can also access Pearl Rewards Programme using your Ahlibank's online & mobile banking applications.

Registration is optional. You can access all the features and functionalities of the website without registration.

It is mandatory to provide your email address and mobile number during the flight ticket or hotel booking process. This helps us to send you the itinerary/ receipts of your booking to your e-mail address. We also communicate the same to the airline, hotels or the respective service provider, in case of unforeseen circumstances like rescheduling of flight or cancellation.

Ahlibank has established partnership with an array of airlines, hotels and merchandise to ensure that the Pearl Rewards members have varieties of ways to redeem their points. Pearl Reward Points can be redeemed at

• 900 airlines,
• 450,000 hotels worldwide
• 150,000 car rentals
• Various electronic and luxury goods (Shop)
• Purchase Prepaid Gift cards
• Buy/pay for your insurance products

You can start redeeming your points as soon as you are an Ahlibank customer and have accumulated enough Pearl Rewards points for redemption.

You can view your Pearl Rewards account summary in the My Account section on the Pearl Rewards website or you may call Ahlibank's 24-hour Call Center on44205222.

No, there are no separate redemption charges.

Yes, you can redeem your Pearl Rewards points for family members and friends.

Once your transaction is completed and successful, you will receive an email & SMS confirmation on your registered email address and mobile number confirming your redemption.

If you do not receive a confirmation through email & SMS, call us on Call Centre 44205222. and we will send you your confirmation details.

You have to visit your Ahlibank branch and request to update your existing mobile number. If your Ahlibank registered number is different from your existing mobile number, you will not be able to complete your registration.

Yes. You earn Pearl points on all your transactions irrespective of whether you have registered on Pearl Rewards Programme website or not. But you need to register on the Pearl Rewards Programme website to be able to login and start redeeming your points.

Gift Vouchers/Gift Cards: These are a special selection of curated redemption options that provide Ahlibank customers a variety of rewards from shopping to fine dining and much more.

Ahlibank issued Gift vouchers are valid for 3 months from the date of issuance and once vouchers expire, they cannot be re-instated.

Gift Cards issued for any other merchant partner would have the expiry details mentioned on the voucher details.

You can redeem your gift vouchers for electronics, jewelry, fashion, furniture and much more. For a list of participating partners, please click on the "Gift Voucher" Section.

Simply visit any of our participating partners and present your unique code number that you receive by Email or SMS.

Your account contains a list of all your Gift Vouchers. To retrieve your Gift Vouchers,

• Simply log into pearlrewards.ahlibank.com.qa
• Click on My Account
• Scroll down to Voucher Summary and click the "+" sign

Yes, you can use your Gift Voucher more than once and at multiple locations.

Yes, all you need to do is provide the voucher code number to your friend.

Once the Gift Voucher is purchased, a voluntary cancellation is not permitted. Hence, Pearl Points will not be refunded for the cancellation.

Once an order has been placed, it cannot be exchanged.

You can mail us at info@ahlibank.com.qa or call our Contact Centre at 44205222.mentioning the details.

Ahlibank will not be responsible if a Gift Voucher is lost, stolen, damaged or destroyed and no replacement or refund of Pearl points will be provided in any circumstance.

All terms and conditions are mentioned and can be read before redeeming the points.

Flight Tickets With Pearl Rewards Points, you are guaranteed an unrivalled opportunity to travel the world onboard a wide selection of elite global airlines to numerous destinations across the world.

An e-ticket (electronic ticket) is a travel document generated with a unique confirmation number when you purchase an airline flight ticket on websites or mobile applications. When you purchase an e–ticket, we email it to you within (duration) of your booking. Simply print it out and bring it with you along with all other necessary travel documents requested by the airline to the airline counter while checking in for your flight.

Yes, infants under 2 years of age can travel through Pearl Rewards Programme. However, ensure that the infant is 24 months or below throughout the booked travel. If the infant is above 24 months during the return journey, the infant ticket will be cancelled which may cause booking of a separate ticket as per the child fare. Ensure that you always carry the infant's valid age proof or birth proof documents. You can book no more than one infant per adult.

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers, restart the booking process for the additional travellers. Some airlines do not allow booking for more than 4 passengers (adult + children) at one time.

The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. Often, there are instances that the seats selected by you may get sold by the time you complete your booking. Therefore, to minimise the chances of booking failures, please check the availability of the seats before you proceed with the payment. If you find out that the fare has increased at this step, you can either decide to go ahead with the booking or refresh to start the search again.

Pearl Rewards Programme does not have facility to assign seats to passengers. Some airlines will confirm your seat assignments, their rules for doing so vary. You need to contact your airline directly to check whether you have the opportunity to choose your seat.

You can check-in in three ways.

• Some of the airlines provide a web check-in features, where you can select your seat and print your boarding pass online. If you avail this feature, you will have to approach the check-in counter to drop your baggage.
• You can also check-in using mobile check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at the airline check-in counter for issuance of boarding pass and for baggage drop.
• Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.

Cabin and checked-in baggage limits vary from airline to airline. Please note that airline restrictions on baggage apply to both checked-in bags as well as cabin baggage. Kindly contact the airline directly or visit their website for accurate details regarding baggage limit, as rules vary from time to time without prior notice.

For your children’s booking, please contact your selected airline directly.

You can view all your upcoming and completed trips by selecting the ‘Manage Bookings’ section on the website. There is option to also view and print your ticket by clicking on the Booking Reference number.

Pearl Rewards website currently does not support this feature. Please contact the airline directly. Besides, airlines require a minimum of 24 to 48 hours prior notification in case any special meal or service needs to be confirmed. All special requests are subject to confirmation from the airline and in some cases may be chargeable as per airline policy.

For bookings made on the Pearl Rewards website, no cancellations are allowed if done voluntarily. Therefore, no points will be refunded back into your account. For any reasons not initiated by you, such as flights being grounded, cancelled,/or any other unforeseen circumstances wherein you are denied travel, applicable points will be refunded back into your account. This again would be as per the discretion of Ahlibank.

To eliminate the error, clear your browser cache and temporary files (CLTR + H) and try the search again. If the error persists, it could be due to either of the two situations: it is either there is no flight for the specified route or the flights are not available on your specified date.

We do not have an option to include the frequent flyer number at the time of booking flights. To have the ticket included in your points, you can tell the airline staff your frequent flyer number at the time of check-in.

We're really sorry for the inconvenience. We'll call you within four hours and complete this booking offline. Do not attempt to book again as this may result in getting charged twice. In case of urgent need, call us on 44205222.and we'll help you to resolve this immediately.

We will send you an email on your registered email address to confirm your flight booking.

There is no need to reconfirm any QR bookings as long as they are booked correctly.

We will send your e-ticket/confirmation details to your registered email address.

If you did not receive a confirmation e-mail from us, there is a possibility that an improper e-mail address was registered in our records or your Internet Service Provider blocked the e-mail as a ‘spam’ in which case we suggest you check the address and your spam folder. You can also contact the bank’s 24 hours contact centre on 44205222.

Yes, you have to show e-ticket confirmation voucher. Please carry a print copy of the e-ticket as it is important.

Every airport has their set of charges and rules. The charges depend on the airport you are flying from.

Allowing change of name requests entirely depends on the airline you're booked with. You can call our Contact Centre at 44205222 if your airline allows change of name requests. We can pass on your request. On many airlines, name corrections may only be requested prior to ticket issuance. After issuance of the ticket, name corrections cannot be made. Therefore, the booking must be cancelled and re-booked under the correct name.

Yes, you can do the booking provided you have all the details of the passengers you want to book for. Provide the details when you're asked to enter traveller details at the time of booking.

This depends on if the airline offers online check-in on its website. If yes, you may check-in online using your airline Booking Reference number.

Please call Ahlibank’s Contact Centre at 44205222. to do the cancellation.

You are entitled to a full refund if airline cancels the flight. First, we request you to cancel your booking online. Once you have done this, please send an email to support@giift.com along with your Trip ID. Please mention about your flight cancellation. After verification, we will make sure that you get a full refund.

Cancellation charges depend on the airline, sector, class of booking and time of cancellation. You can check fare rules online on the booking page for further details. You can always login to Pearl Rewards and check the details on trip pages.

You can modify your flight tickets up to 48 hours before your flight's departure time. If it is later than that, you need to contact the airline directly for cancellation.

Your money will be directly credited to your bank account (same account through which booking was conducted). For example, if you used your credit or debit card, we will make an appropriate charge reversal to the right card. For Points Redemption booking, there will be NO refunds of points.

We usually process the refund within 4 working days of cancellation. However, it may take slightly longer to reflect in your account statement, depending on the bank's regulations. Normally, it takes about 14 days for most refunds to show in their respective accounts.

Do register your complaint with us at support@giift.com and we will get back to you very soon.

You can claim refund only if you inform us immediately after cancellation. Depending on your bank, the refund process generally takes 4 to 15 days from the day we find out about the cancellation. In cases such as no show or flight cancellation, the refund process can take more than three weeks.

Hotel Bookings: Ahlibank Pearl Rewards Programme get you covered for a memorable stay experience in many iconic hotels around the world.

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you have any doubts, please check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you've booked.

Select the number of children accompanying you by clicking on the appropriate number from the drop-down box. If there is any applicable charge, it will show during the search.

The request is subject to the hotel's terms and conditions

Once the booking is successful, you will receive an Email confirmation along with the Hotel Confirmation Voucher.

There is no need for confirmation of the booking. You can also contact the hotel directly. However, it may take up to 12 hours for the booking to reflect at the hotel.

If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within ten minutes, send an email to support@giift.com or by calling us at 44205222. and you will receive your confirmation details.

The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases, the hotel should receive the reservation information within 12 hours of the time you made your booking, except for nights and weekends when the hotel's reservation department is closed. Please note that this does not apply to bookings made for the same day.

Typically, the hotel check–in time is after 2:00 pm (local time). Check with your specific hotel for its exact check–in time.

Since your reservation is guaranteed with Prepaid Voucher, the hotel is obliged to hold your room until 7am, the day after your planned arrival date. You may contact the hotel for more information about terms and conditions of service.

If you know you're going to arrive early at your hotel, call them in advance and check with the hotel if they will be able to accommodate you as it is subject to the terms and conditions of the hotel.

Log in to your Pearl Rewards Account with your registered QID and password. Once you successfully login, go to "Manage Bookings" to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Reference Number.

Pearl Rewards Programme doesn't support cancellations of hotel bookings.

Pearl Rewards points for cancelled bookings are not refunded or credited back into the account.

Pearl Rewards Programme doesn't support modifications of hotel bookings. You'll have to cancel your existing booking and make a new one.

Hotel reservations have to be booked a minimum of 3 days in advance. Car Rentals: Ahlibank Pearl Rewards Points give you the optimum chance to book a comfortable car for a seamless ride to your destination.

Once car redemption is made, the confirmation is not immediate. It takes a minimum of 24-72 hours for a confirmation. In case the booking is not confirmed, the points will be refunded into your account and you can repeat your attempt to book online.

No. A successfully completed car booking cannot be amended.

For bookings made through Pearl Rewards Programme, no cancelations are allowed if initiated voluntarily by you. Hence, no points will be refunded into your account. However, if the reason for the cancelation is from the service provider/supplier's end, the points will be duly credited into your account within 7-10 business days.

For most car hire companies, the age requirement is between 25 and 70 years. If the driver is under 25 or over 70 years of age, you may have to pay an additional fee (charges may vary depending on city/country and type of car).

Yes, as long as they meet the stipulated requirements. You would need to mention their details while making the reservation.

Most car rental services include in their price - Theft Protection, Collision Damage Waiver (CDW), local taxes, airport surcharges and any road fees. However, you would be held responsible for any 'extra' charges at the time of car pick-up, fees for a young/additional driver, one-way fees, cross border driving. In addition, you will receive information about that ways to reduce costs like carrying child seats and GPS before you make your car booking. Refer to the 'Terms and Conditions' section of the car rental service you are booking with for more information.

Yes, by the time you pick your rented car, you will be required to leave a security deposit against possible damage to the car during the rental period. The deposit will be charged directly by the car hire company. Quite often, a credit card in the name of the main driver is required. If the condition of the car and extras is the same on return as at the time of rental, and is in accordance with the fuel policy, the security deposit will be refunded upon returning the car. Meanwhile, refund period depends on car rental company.

No. The car insurance provided by the rental company is limited and in case of any misfortunate event, an excess amount will have to be paid by the customer. However, full insurance can be purchased directly through the supplier at the time of collecting the car.

Pearl Rewards Shop: Your Pearl Rewards Points can buy you the best of brands you have always longed to have

It takes approximately about 2 .to 3 working weeks for reward merchandise to be delivered. However, this may vary depending on availability of stock.

Please call Ahlibank’s Contact Centre at 44205222. to check on the status of your order.

Should this occur, the delivery service would reattempt to deliver the product thrice, so kindly ensure your availability. After that, the following options are available to receive the product;

• Collect the product at the courier company.
• Arrange a delivery according to your convenient date and time. In this case, delivery charges will be levied, which can be either paid directly to the delivery service or if you have enough points, those will be debited from your reward account.

In the unfortunate event that this happens, please call us on 44205222. within one business day from the delivery of the product in order to report the same. In case we do not receive the request within 24 hours, no replacement will be permitted. Reward points will not be refunded to you.

Please call us on 44205222. to cancel your order. Your points will be refunded to you and this process may take 2 to 3 working days.

The cost of shipping would be included in the points utilised for redemption. However, it would vary according to the merchandise/product selected. Do not pay any money to the dispatch person during the delivery of the goods.

No, all items are delivered only within Qatar.

Once the shop booking is done, the existing booking cannot be amended.

Download Terms and Conditions here